Last updated
Ironbark Cyber (ABN 18 692 781 561) ("we", "us", "our") is committed to protecting your privacy. This policy explains how we handle personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It applies to this website and to the personal information we collect in the course of our business.
What personal information do we collect?
We collect the personal information you choose to give us, and a limited amount of technical information when you use this website.
- Information you provide when you submit an enquiry, request a quote, download a resource, request a briefing or book a call, typically your name, work email, company, role, the details of your enquiry, and how you heard about us.
- Engagement information exchanged in the course of delivering our services, which is governed by the confidentiality terms of the relevant engagement agreement rather than solely this policy.
- Technical information such as your IP address and aggregate, privacy-respecting analytics about how the website is used.
How do we collect it?
Mostly directly from you, through the forms on this website, by email, or during a call. Where practical and lawful we collect personal information directly from the individual concerned. We do not collect sensitive information (as defined in the Privacy Act) through this website.
Why do we collect and use it?
We collect and use personal information to:
- respond to your enquiry and provide the information, quote or resource you asked for;
- scope, deliver and administer our services;
- manage our relationship with you and, where you have agreed or would reasonably expect it, send you relevant updates;
- improve our website and services; and
- meet our legal, regulatory and contractual obligations.
We do not sell your personal information, and we do not use it for automated decision-making that produces legal or similarly significant effects.
Who do we disclose it to?
We disclose personal information only where necessary to run our business or meet a legal obligation, including to:
- service providers who help us operate, for example email, customer-communication, hosting and analytics providers, under obligations of confidentiality and security;
- professional advisers, where reasonably required; and
- government, regulatory or law-enforcement bodies where we are required or authorised by law.
Is any information disclosed overseas?
Some of our service providers may store or process data outside Australia. Where that occurs, we take reasonable steps to ensure the recipient handles your personal information consistently with the APPs. If you would like to know the countries involved for a particular service, contact us and we will tell you what we can.
How do we protect your information?
We apply security measures appropriate to the sensitivity of the information, which, as a security firm, we take seriously, including access controls, encryption in transit and secure handling practices. We retain personal information only for as long as we need it for the purposes described above or as required by law, and then take reasonable steps to destroy or de-identify it.
Cookies and analytics
This website uses privacy-respecting analytics to understand aggregate usage. We do not run advertising trackers. Your browser can be set to refuse cookies; the site will still work.
How can you access or correct your information?
You can ask to access the personal information we hold about you, ask us to correct it, or ask us to delete it, through our contact form. We will respond within a reasonable time. In the rare case we cannot give you access, we will explain why in writing.
How do you make a complaint?
If you believe we have mishandled your personal information, reach us through our contact form and we will investigate and respond. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The current version is always available at this address, with the "last updated" date above reflecting the latest change.
Contact us
Ironbark Cyber · ABN 18 692 781 561 · Suite 214, 10 Albert Ave, Broadbeach QLD 4218 · ironbarkcyber.com/contact